1st / 2nd LINE SUPPORT ANALYST (WINDOWS MS OFFICE ACTIVE DIRECTORY), London City to £32k plus benefits & bonus
1st / 2nd Line PC Support Analyst (with Windows, MS Office, AD, iManage InTapp, Filesite) required to join a prominent professional services firm, based in its City of London office. You will troubleshoot and provide technical support to the firm’s fee earners and support staff on issues related to the hardware, OS and key applications as a valued member of the Support Team.
SKILLS & EXPERTISE
Primary skills: candidates should possess strong knowledge of Microsoft Windows 10 / MS Office 2016, Active Directory (AD) – as well as any of the following: Internet Explorer, iManage, Litera ChangePro, Filesite.
Provide Remote Access support including VPN, Remote Desktop Services, Outlook Web Access and home wireless.
Respond to hardware questions and problems remotely, including desktop computers, laptops, printers, PDAs, tokens, multi-functional devices and Cisco phones
Performs some network-related tasks, such as connectivity BlackBerry Enterprise Server Manager and assists with distribution of updates and applications through SCCM
RESPONSIBILITES & DUTIES
Answer phone lines & email messages for purposes of assisting users with questions and problems with their software applications.
Create a support ticket in ServiceNow IT Service Management system for each call and email message handled.
Escalates the ticket to the appropriate person if the question cannot be answered or the problem cannot be resolved.
Responds to queries and support tickets or those assigned from other offices or from within the department.
Provides assistance by showing users how to perform tasks in the easiest and most efficient manner using the tools of the application including macros, styles and templates; Troubleshoots problems by analyzing the behavior of the program and consulting the available knowledge bases, as well as consulting peers and colleagues
This is a permanent role, working for a leading global player player in its field.
Apply NOW for immediate consideration or call me if you have any questions.
020 8731 3791