Our Client is a leading Law Firm. They are now looking for a 1st Line Service Desk Analyst to join their team.
Responsibilities of the 1st Line Service Desk Analyst:
Provide 1st Line and some second line support on a range of IT issues. Logging all service desk calls efficiently.
Set up, remove and amend user accounts.
Escalate support calls where necessary to the correct level of support.
Ensuring all support calls are deal with in accordance with SLA’s.
Maintaining the Service Desk knowledge data base and updating records when required.
Provide out of hours support when necessary.
Skill Set and Experience required for 1st Line Service Desk Analyst:
Experience working in a Service Desk environment, ideally within the Legal or Professional services sector.
Good knowledge of Exchange Server and ideally Active Directory.
Knowledge of LAN/WAN and VLANs.
Knowledge of Legal applications would be highly beneficial (i.e. Bighand, Carpe Diem, Laserforms, Mattersphere, Aderant, Elite 3E, Peppermint, Envision, Worksite, Filesite, DM5)
Knowledge of BES.
Knowledge of virtualised technology. Citrix or Vmware
The Service Desk is in operation between the hours of 08:00-19:00 and you will be expected to work a shift within those hours. There will also be out of hours support required which will be on a shift rota.
The 1st Line Service Desk Analyst is based in Central London and will pay a salary of £25,000-£27,000.