1st/2nd Line Service Desk Analyst – London – £35k
Essential Technical Skills:
Analysis and troubleshooting skills of all IT incidents
Microsoft Office 2010- Word, Excel, Outlook & PowerPoint
Microsoft Windows XP/Windows 7 Workstation
Microsoft Active Directory administration
Knowledge of building PC’s and troubleshooting support issues
Working knowledge of:
o DMS (iManage)
o PMS (Aderant)
o CRM (Interaction)
o BigHand (Digital Dictation)
o Workshare Professional
o Cisco Unity (VOIP)
o BES Server
o Mobile Device (iPad, Blackberry, iPhones, Android etc)
o Printer maintenance
o PC imaging tasks
o MS Office Templates (Novaplex)
Essential skills and experience:
Experience of working internally at a law firm
Have a good understanding of end-user and business needs.
Ability to prioritise issues in line with business imperatives.
Methodical in approach to resolving end users issues.
Good problem solving skills.
Good time management skills.
Good telephone manner.
Positive, enthusiastic and resilient manner – enjoys a challenge.
Presents self as a confident, competent professional who looks and acts like an ambassador for the firm.
Acts to keep knowledge and skills base current.
About the company:
This role is working for an international law firm based in Central London
Due to the volume of applications received for positions it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
To apply please contact Jake Beale on 01273 808822 or firstname.lastname@example.org