Norwich Union to use Clear Technology for case management

Clear Technology has been chosen as strategic supplier to Norwich Union Insurance, the UK’s largest insurer. Under the terms of the agreement, Clear will help Norwich Union Insurance manage its Third Party Claims across multiple key business areas. The relationship is expected to reduce Norwich Union Insurance’s processing costs, improve processing capacity and enhance customer service levels.“Norwich Union Insurance is dedicated to providing the very best in customer service and efficiency,” said Dominic Clayden, director of technical claims, Norwich Union Insurance. “Clear offers us an effective work management proposition that means we can focus our attention on the things we do best, giving the right level of compensation to the right customers at all times. What this system gives us is an enterprise view of data, which is essential for improving efficiency. With Clear, Norwich Union Insurance has a real opportunity to monitor processing performance and to use this information to drive shorter, more effective procedures when handling Personal Injury related claims.”Clear has published a white paper discussing the issues surrounding Third Party Claims Management. For a copy of this paper please contact Karen Bewick on +44 (0)207 300 6233 or go to www.clear-technology.co.uk/solutions_insurance_injury.php