Computacenter and international law firm Eversheds has renewed its ground-breaking IT services contract, which was first signed in 2007.
The five-year contract will give Eversheds access to leading technology and the ability to ensure that members of staff can access core systems, regardless of their location. The service includes cradle-to-grave lifecycle management for desktop devices, end user support, datacenter hosting and remote management. Computacenter will also provide services to 25 of Eversheds’ 46 international offices across the globe. Founded
on a utility billing and on-demand model, the contract will enable
Eversheds to modify or terminate aspects of service delivery in line
with its changing business needs, giving the firm greater flexibility.
Paul Caris, Chief Information Officer at Eversheds, said: “We have been working with Computacenter for the last five years, and were keen to maintain the high service levels and quality of systems while facilitating greater agility within the contract, thereby allowing Eversheds to stay ahead of the pack as new and better technologies come to market.” Mike Norris, Chief Executive Officer at Computacenter commented: “The framework agreement will enable Eversheds to flex its IT services based on business demand. As a result, it will only pay for the IT that it needs while at the same time ensuring it has the solid foundations needed to support the innovations in technology that the firm has traditionally driven through the business.” Via an onsite service desk, Computacenter will provide request, change, problem and incident management to more than 4,000 users around the world. Based on industrialised processes developed by Computacenter’s Shared Services Factory, the service ensures staff receive a rapid response to IT issues that could otherwise impact productivity. The contract also features gain share mechanisms that incentivise both Computacenter and Eversheds to enable cost savings through IT transformation projects such as a planned datacenter refresh programme. (Our itals) “The structure of the new contract means we can initiate IT transformation projects at a pace that suits the business and pick and choose the services that will support our IT strategy with complete transparency around risk and cost,” said Caris. Eversheds renewed its contract with Computacenter following a benchmarking exercise that proved the agreement provided value for money as well as flexibility. The new agreement starts on 1 January 2012.