DAC Beachcroft will in November roll out Salesforce-based client relationship management system OnePlace to 200 users as part of a pilot that looks likely to be implemented across the 2,200-staff firm next year.
OnePlace, which in June hired former LexisNexis Enterprise Solutions international sales director Guy Phillips and formally opened its first London office, was selected ahead of competitive CRM products following a pitch largely because it is a software-as-a-service solution and can be scaled up easily.
Speaking to Legal IT Insider, IT director David Aird said: “Because of its particular functionality, the barrier to entry is removed and it doesn’t seem quite such an unwieldy, large project. If we need to add 50 users, we can simply add them.”
The project is being led from within the business by the firm’s clients & markets team headed by partner and director Nathan Butcher (pictured on the home page.)
Butcher added: “The ongoing implementation of the OnePlace pilot forms an important part of our overall Client Engagement Programme and further underlines our commitment to putting clients at the very heart of our business.”
DAC Beachcroft will become the largest law firm to roll out OnePlace, after Legal IT Insider revealed in March 2016 that circa 1,800-staff international law firm Bird & Bird has signed up with the cloud CRM provider. OnePlace integrates with firms’ internal systems including exchange, time and billing, event management tools, human resources systems and fee earners’ own calendars. It gives users a centralised view of clients and contacts, including forthcoming events, meetings, publications, matters and tenders.
One big selling point is that OnePlace customers have access to the Salesforce community and AppExchange, where they can select add on apps. Integrations include Intapp TimeBuilder, NetDocuments and email marketing tools Concep and MailChimp.
This article first appeared in the September issue of Legal IT Insider
