Eclipse Legal Systems, the Law Society’s sole endorsed software provider, has today announced the release of TouchPoint App – a native app enabling law firms and legal organisations to offer self-service control to their customers via their mobile phones.
TouchPoint App complements Eclipse’s existing TouchPoint+ self-service portal, which is a device-independent and interactive online experience for legal service providers, their business partners and clients, using real-time data from Eclipse’s core Proclaim Case and Practice Management solution.
TouchPoint+ provides a broad self-service toolset enabling online tracking, document signing, direct messaging, and real-time graphical MI. TouchPoint App refines this suite into tools most suited for smartphones, enabling law firms and legal service providers to offer multiple access points for their customers, dependent upon need and context. An optimised experience is designed specifically for iOS and Android smartphones, and enables:
Push notifications —update messages automatically sent to a customer’s phone at defined points in the case and matter workflow
Display of key stages reached, and what further tasks need to be completed
Contact options, including the ability to attach a message or image to the specific file being worked on
A customisable environment carrying the firm’s colours, logos and branding
Eclipse’s Marketing Director, Darren Gower, comments:
“TouchPoint App is the latest development to empower law firms and really enable them to create a customer-centric service model. Our goal is to provide technology to our customers that helps them to do things better, faster, smarter, and more cost-effectively. TouchPoint App is deliberately positioned as a low-cost option for our customers so that there are no barriers for them to provide the highest levels of service and transparency.”