Ascertus continues to grow and strengthen its support team with the appointment of former Phoenix Business Solutions support consultant Ben Salisbury as technical consultant. Distinctive about this appointment is the hybrid role that Salisbury takes on to provide consulting services to customers, in addition to technical account management and solution implementation support.
“Increasingly, customers are turning to us for strategic consultancy with regard to technology adoption. With Ben’s appointment, we have both reinforced our technical expertise to accommodate the growth in our customer base, as well as bolstered our consulting arm. He is a great fit for our business – he has a good understanding of the products we offer and brings with him sound experience in the legal industry,” Roy Russell, CEO of Ascertus Limited, said.
Salisbury has first-hand experience of implementing and supporting iManage Work implementations in law firms. In this role, he will be working closely with the pre-sales and sales teams to help devise technology projects that are tailored to organisations’ individual business requirements. Prior to Ascertus, he held positions at Phoenix, BoxIt and Admiral.
“The offer was too good to turn down,” Salisbury said. “Ascertus is a growing business and well-respected organisation in the industry. This current role, which combines consulting and technical account management, is a great opportunity for me to grow professionally.”