strange one this – CRM will remain a white elephant in legal as long as the Partnership model and the ‘my client’ ethos exists (despite the fluff some firms spout). So why would a leading player with a good reputation in the inception, time, protection and general workflow space risk diluting its status with a CRM product. I can only think an acquisition of a finance system is coming (maybe Lexis One when SAG realise what they’ve done) so that another attempt at a legal ERP is on the cards.
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