Equivo, which is the newly-launched recoveries business of UK law firm Shoosmiths and national collections and enforcement business Chartsbridge, has invested in legal workflow and case management solution, Lexis® Visualfiles™.
The plan is that when fully deployed, the Visualfiles platform will streamline processes end-to-end across the firm’s three service areas – debt collections, recoveries and enforcement.
Equivo’s customers include varied types of organisations – from tier one banks and financial institutions, car leasing companies, commercial property owners and private clients through to other blue-chip organisations.
180 users are live on Visualfiles in Equivo’s litigation department and are said to already be benefitting from productivity gains as a result of the advanced process automation delivered by the solution. Many of the repetitive and administrative tasks have been automated and are completed by Virtual Legal Assistants alongside the VisualRobot™, freeing up time to enable personnel to focus on speedy resolution and the provision of a higher level of service for customers and clients.
“Debt recovery is a mature sector but, in most firms, it has typically been at the back of the queue for technology investments,” Saranjit Soor, CTO at Equivo, says. “Following on from the pandemic, today more than ever before, there is a need to provide a responsible service to deliver better quality outcomes and overall service experience to customers and clients. Often, people get into financial difficulties due to circumstances that are beyond their control and so, they mustn’t be penalised unfairly. Visualfiles is empowering Equivo to align service delivery with the firm’s core values, most important of which is to treat people compassionately.”
In addition to the roll out of Visualfiles to all service areas, Equivo is exploring the API landscape across the Visualfiles ecosystem to create customised data warehousing and collaborative reporting capabilities. The firm has plans to integrate Visualfiles with other business systems as well as Equivo’s website to facilitate a single customer and client view across all services.