Legal Metrics, founded by CEO David Cunningham, helps law firms to automatically calculate and visualize metrics for internal and client reporting. Driven by a consortium of law firms and legal departments, it provides an “app store” approach to metrics, whereby a firm can view client and industry survey metrics every month, for the monitoring of trends and compliance with client requirements.
Lord will focus on supporting the existing diversity initiatives of legal departments, industry surveyors, and advocacy groups. In parallel, she will be working with leaders across the industry to design additional metrics for benchmarking the likes of matter value and cycle time, ESG, and social impact. She will also be looking at striking up partnerships with software providers, consultancies, and data sources.
Welcoming Lord to the company, Cunningham, who is chief innovation officer at Reed Smith, said: “Partners responsible for clients are recognizing that getting surprised by a client’s legal ops and diversity analysis is a failure to recognize how the client assesses the firm’s value.”
Lord said: “As a data analyst and former practicing attorney I am passionate about helping to advance the business of law through increased education, transparency, accountability, and data-driven decision- making. Legal Metrics’ offerings can facilitate change by providing crucial data in an easy-to-understand format to law firms and legal departments seeking to benchmark and improve their operations. I’m excited to join its mission to create much needed visibility into business priorities and success factors, and move the industry forward!”