Duska Frink, solutions manager at BigHand, shares her tips
to help you manage your back-office optimisation project, whether you are yet
to start, are currently in the process of making change, or have made the move
to a modern structure and are looking for tweaks for continuous improvement.
Duska is one of the most knowledgeable people in the industry when it comes to process improvement, having previously been a process improvement specialist for almost eight years at leading Canadian law firm McInnes Cooper. In this podcast she discusses the most common stumbling blocks that firms face along their optimisation journey and gives advice on how to get ‘unstuck.’ She also gives examples of how the most forward-thinking firms are optimising the support offered to attorneys and clients in today’s hybrid world.