Full-service Ibero-American law firm Philippi Prietocarrizosa Ferrero DU & Uría (PPU) has adopted Lexsoft’s T3 solution for enterprise-wide knowledge management.
PPU, which has four offices across Chile, Colombia and Peru, chose T3 as its firm-wide KM solution following what it describes as an exhaustive review of similar systems available on the market. For PPU’s KM department, the solution offers the opportunity to build a sophisticated, multi-level taxonomy structure. The firm says that T3 easily integrates with the tools the KM team uses for formatting and templating documents; provides control over KM processes; and ensures the highest level of security. From a user perspective, the solution integrates seamlessly with iManage Work.
T3, which was implemented in just two weeks, replaces PPU’s incumbent in-house developed KM system.
Isabela Loscher, head of knowledge management at PPU, said: “For a large, multi-office and multi-practice law firm such as ours, a best practice-led knowledge management capability is a business-critical requirement. T3 has completely changed how the KM department functions – already in such a short space of time, we are seeing substantial efficiency benefits through KM processes that are embedded in lawyers’ day to day activity. Moving forward, we will be able to focus on enhancing the firm’s broader KM capability. Up until T3’s deployment, we spent a lot of time manually processing requests for things like definitions, model documents and other firm knowledge – because lawyers could never be sure that the documents in the KM system were the most accurate or the best ones for their requirement.”
Previously there were multiple versions of the same document, as the incumbent KM system allowed attorneys to edit documents that were already residing in the solution. Also, frequently, a document had to be stored several times, if it was relevant to different practice areas.
The process for capturing knowledge documents for inclusion in the KM system is now streamlined. Any document lawyers highlight for inclusion in T3, automatically goes into a separate inbox assigned to the KM department. This allows the KM team to triage the document, make it compliant with data protection requirements such as the GDPR, and format it based on internal policies and guidelines, before uploading to T3.
Contributions of documents by lawyers for the KM repository are said to have increased as the process is now simple. Using the “Submit Knowledge” button in iManage Work, lawyers are able to assign documents for inclusion in T3.
Loscher, adds, “T3 has greatly increased attorney buy-in for the KM discipline, enhancing the value of the function to the business. And there can be no greater return on a technology investment than enthusiastic, firm-wide user adoption. Today, our lawyers are actively taking the initiative to work with us to ensure that all their model documents are stored in the KM system. They have experienced the benefits of a best practice KM system first hand.”