Microsoft Teams tops tables in ILTA tech survey

The number of firms that are currently using or planning to implement Microsoft Teams has leapt from 4% in 2020 to 42% in ILTA’s technology survey for 2022.

This year’s survey stems from the input of 541 firms representing around 26,000 attorneys and approximately 275,000 total users.

Asked which unified communications technology their firm currently uses, or is considering, evaluating, or planning to implement, Teams came out on top by a significant margin, followed by Cisco. Cisco has, however, dropped from 29% last year to 28% in the latest survey. Zoom is being used or will be used by 26% of respondents to the survey, up from 8% last year.

The report says: “Interestingly, adoption of Teams and Zoom is almost inverse by firm size, but it does imply that larger firms will embrace some of the collaboration features of the Microsoft platform (Teams, channels, etc.) to both counter a widely distributed workforce and be responsive to large clients that have chosen that same platform for their own collaboration. It’s not that larger firms aren’t using Zoom, only that they appear to be employing both, depending on the use case.”

In the wide ranging annual report, asked which solution is either located in the cloud or being migrated to the cloud within the next 12 months, 80% of firms under 50 lawyer said ’email’, with 72% also saying email security.

Among firms of 350-699 lawyers, 62% said they are being migrated to the cloud within the next 12 months, and that figure is the same for firms of 700+ lawyers.

And asked what technologies or trends will create significant change for the profession, a quarter of respondents said ‘cloud’ (up from 16% last year), followed by AI and machine learning, up from 15% in 2021.

The 2022 Tech Survey will be available for pre-purchase for $500 for ILTA Members and $800 for non-ILTA members.