In this first episode of Charting Change in Legal, Caroline Hill, Editor and Publisher of Legal IT Insider, and Legal Industry Analyst Ari Kaplan of Ari Kaplan Advisors, reflect on some of the key legal operations trends and developments of the past year. They discuss the expansion of the legal operations role; the growth and purpose of law firm legal operations offerings; and provide an inside take on the well-charted growth of CLM.