2nd Line Support Technician – Systems House, London, to £32k
Our client is a leading provider of IT Software and Infrastructure services that specialise in hosted services, cloud computing, managed IT support and 24/7 service desk. The services of the company are provided to the professional services sectors which include Legal and Financial sectors.
A new role has arisen for a 2nd Line Support Technician working on the Service Desk team.This position involves working within the service desk team, as a 2nd line technical resource to the Service Desk. The main focus of the role is to work with the service desk manager to ensure that incidents and problems are resolved within a timely manner, and SLA targets are met. There may also be opportunities to be involved in project work.
Main Duties include:
** To be a 2nd line technician on the Service desk and to resolve incidents and requests within service level agreements, escalating to 3rd line as and when required
** To Monitor the health of servers and services and rectify any issues that occur in a proactive manner
** To attend client sites as and when required for either support or project work
** Assist in the delivery of projects as required
** To take service desk calls as required
** 2+ years’ experience of 2nd line support
** MS server technology
** Managing VMware virtualised environments
** MS Active directory including Group Policy
** Managing VPN’s
** Managing DNS
** Network switches and patching
** Backup technologies, installation, configuration and troubleshooting
** MS Exchange 2003/2007/2010
** MS Office 2003 onwards
** Terminal Services & Citrix
This position is based in central London and this role pays a salary in the region of £28,000 to £32,000 depending on experience.
To apply contact Mark Lennard on 0207 871 9909 or email your CV to email@example.com