2nd/3rd Line Service Desk Analyst – Legal IT consultancy, NW London to £30k
Our client is a leading provider of Legal Technology consultancy and outsourced support services to major Law Firms throughout the UK and Europe. The company due to continued growth and expansion are now looking to recruit a 2nd/3rd Line Service Desk Analyst.
This position will be based at the support division offices of the organiation that is based in North West London NW10 and pays a salary of up to £30,000.
In this role you will be provide both 2nd and 3rd line technical support services to the companies managed clients which will be large Law Firms.
You will ideally have excellent knowledge of:
MS Office 2003, 2007 and 2010
Windows XP and 7
Windows Server 2003, 2008 and 2012
Exchange 2003, 2007, 2010 and 2013
SQL 2005, 2008 and 2012
VMware vSphere, ESXi and vCenter
VMware Site Recovery Manager
Citrix XenApp, XenDesktop, Provisioning Services and Netscaler
Active Directory administration
Cisco, HP and Juniper network device administration
HP P2000, P4000 and Dell EqualLogic storage arrays including SAS fibre channel and iSCSI protocols.
The analyst will demonstrate ownership of calls and become proactive in resolving all issues reported to the IT Support team within the agreed SLA’s and timescales and own such issues through to successful resolution, escalating where appropriate.
As well as the analytical mind set and technical experience required to work with technical contacts, you will need to have excellent communication and interpersonal skills for those less technically inclined.
Only apply if you are in easy commuting distance to North West London NW10. This role pays a salary of up to £30,000