Who we are
Eclipse, part of Capita Plc, is the leading provider of Case Management, Practice Management, Matter Management and Process Management Software.
Our Proclaim system is in use by over 23,000 professionals in a vast range of sectors, and is the only solution of its type to be Endorsed by the Law Society.
Eclipse has a long history of developing talent internally. In 2013 we were awarded the Investors in People accreditation. We have an open-door and inclusive culture, the result being an enviably low staff turnover.
About the role
You will join our growing Accounts Support team working with end-users of our Proclaim Accounts software.
The first port of call for clients using our Accounts software, you will be taking and resolving queries that arrive via phone and email. Dealing mainly with cashiers / legal accounting staff, you will not only solve problems / skills gaps that individuals are experiencing with specific software features, but you will also often need to guide them through specific legal accounting and legislative procedures to enable them to get the most from our system. The role may also require liaison with our Accounts development team to work on software enhancements and ongoing development projects.
Essential skills / qualifications / qualities
• A background in either legal cashiering, or legal accounts software support
• At least 12 months’ working knowledge of solicitors’ accounting rules (SAR)
• Residing within easy travelling distance of our Bradford office
Overall and desirable qualities
You will be an excellent communicator at all levels — both with clients and colleagues. A confident and assertive nature will be required on occasions, as will an appreciation of the urgency and importance of our clients’ needs. A dynamic approach to problem-solving is particularly valuable. Knowledge of Microsoft software and IT in general is desirable, but the role does not depend on in-depth technical knowledge. Full training will be given on our Proclaim software.
What you get
Pay is important, but it’s not all you can look forward to. As well as competitive salaries, you can also enjoy a wide range of benefits that recognise the contribution you make to our continued success. These include a well-funded pension scheme with top-up facilities that we will contribute to, share ownership schemes and a wide range of voluntary benefits.
9am to 5.30pm, Monday to Friday
Office-based at our Bradford premises.
£19,000+ depending on experience
Please email your CV to email@example.com