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Anderson Strathern upgrades from BigHand dictation to full workflow management

Independent Scottish law firm Anderson Strathern has upgraded its dictation licenses to BigHand’s legal workflow management solution to provide full visibility over its tasks.

With offices in Edinburgh, Glasgow, Lerwick and East Lothian, Anderson Strathern first saw the need for BigHand’s legal-specific workflow technology when the global pandemic enforced remote working measures. 

Jane Henderson, PA services manager at the firm said: “When lockdown happened, we introduced practices to transition to the new way of working, including shared inboxes for the PA and administrator group. It soon became apparent that although we had visibility of work coming in, we still had no easy way to see who had picked up each task, and the progress of the work. When we saw the extra functionality, we could gain by simply upgrading our dictation licenses to the full BigHand workflow solution, we knew it was exactly what we needed to optimise our PA Services offering regardless of staff location.”

With BigHand Workflow Management in place, lawyers will be able to automatically route work to the PA group to be picked up by the most appropriate available member of staff, and monitor it throughout the process. Management will then be able to use output reports for visibility of key metrics like work type, volume, capacity and utilisation to make data-driven decisions around staffing, training and performance.

Henderson added: “We have since introduced ‘super-agile’ working for staff which means that PAs are able to complete work outside of office hours as long as it meets the client and department turnaround needs. It’s fantastic to be able to be to offer our staff this flexibility, and we are confident that the BigHand tech will provide the visibility we need to ensure work is distributed evenly and recognition can be given when any of the PA team have to work more hours in busy times. Since we introduced the initiative, our dictations are being cleared everyday by 5:00pm, and I’m excited to monitor the progress of other work being sent once we have BigHand Workflow Management in place.”

This is the latest in a run of UK legal workflow solution wins for BigHand. In March we wrote that Larkin Hoffman has selected the solution, as has Roythornes, and you can read those in full here: https://legaltechnology.com/uk-and-us-legal-it-wins-and-deals/

According to Allan Skivington, head of IT and Information Security at Anderson Strathern, the decision to upgrade the firm’s current solution was easy because lawyers and support staff were already using BigHand for dictation and training would be minimal. He said: “It also helped to know that everything was in place from an information security perspective with BigHand, and we’d always found them to be a helpful and reliable technology partner.”

Caroline.hill@legalitlexicon.com

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