The Australian law firm Cooper Grace Ward has chosen Intapp Open to replace its legacy business intake software and has successfully implemented the product. Opting to replace a legacy workflow application that required significant custom development to maintain, the firm sought a fresh approach that would be easy to configure, support and extend, without having to rely on vendor or consultant involvement.

“Delivering outstanding service to our organisation is the mission of our IT team,” said Jason Mills, IT Director, Cooper Grace Ward. “The Intapp Open foundation services approach allowed our team to quickly learn the intake platform, and then quickly build, modify and update workflows to respond to our changing requirements, without relying on the vendor or expensive consultants. The teach to fish services model is a breath of fresh air in the industry.”