Sydney-based Streeterlaw has become the first APAC adopter of BigHand’s new cloud-based digital dictation solution. Streeterlaw, which specialises in dispute resolution, is benefiting from the additional productivity and flexibility of the Software-as-a-Service (SaaS) digital dictation solution, as staff now have secure access to BigHand Professional from wherever they are. Its team of lawyers can choose to dictate from their smartphone on-the-go, or traditional digital dictation devices. A voice file is then synched to the BigHand Professional cloud where it can be accessed by secretaries and transcribed.
According to Mark Streeter, Managing Principal of Streeterlaw, the ability for their lawyers to dictate from their smartphone while out of the office, at client meetings or in court has had a significant impact on document turnaround times. “It reduces the queues, and particularly the non-value-add queues where the device had to be brought back to the office before the documents could be uploaded to be typed. We are minimising wasted time previously caused by delay and inaction” said Streeter.
The firm previously used a standalone digital dictation system and portable dictation devices, and while this had served them well, they recognised some inefficiencies particularly with documents being delayed in reaching the secretary for transcription. BigHand Professional resonated for Streeterlaw following its firm-wide decision to embrace cloud-based solutions for core applications where possible to reduce the need for on-site servers and IT systems management. It is also benefiting from BigHand’s workflow management capabilities which deliver workflow transparency and the opportunity to align transcription priorities with client needs.
Mark Streeter continues: “With BigHand’s cloud-based solution, we are signing up to our own philosophy of servicing customers with less waste of time – delivering excellence with integrity through reducing document turnaround times and delay, increasing visibility for workflow management, and ultimately increasing value to the client.”