Please click here to apply: http://www.professionalsinlaw.com/job/12685/application-specialist-analyst-business/

We are currently looking for an Application Specialist Analyst to provide technical input to assist in the development of project plans for transformation of services.

About the role

Engage with internal CMS staff, business owners, and partners for support, discussion of the applications environment, and impact on business

Create and maintain documentation on existing and new products including system diagrams, operational and support procedures and mentor and train operational and support staff as necessary

Provide documentation and support to improve operational efficiency for the service desk resulting in higher customer satisfaction

Involved in gathering/creating/implementing the documentation, processes, policies and controls for all the applications in the CMS portfolio

Contribute to the implementation and technical validation for the applications changes approved in the Change Board meetings

Provide 2nd and 3rd level of support for all CMS applications

Contribute to the systems data architecture and backup/DR strategy

Offer internal management consultancy advice and practical assistance on applications and database related issues

Liaises with the specialist application software suppliers for the resolution of incidents or as part of projects

Research new technologies and alternative methods of efficiency increase

Work with the monitoring team to assure the applications uptime as agreed in the SLAs

About you

Experience working in IT operations and/or related functions

A background in technical IT roles but does not require deep expertise in each area. Sufficient knowledge to engage and query his/her peers and management

Experience with a broad range of Microsoft applications, experience in managing a DMS (Document Management System and experience with VDI technologies (Citrix)

Excellent written and oral communication skills, organisational skills and strong analysis and decision making skills with keen attention to detail

A problem solver, the ability to work under pressure and meet deadlines and the ability to act with tact, discretion and diplomacy

Experience of working in a team with members and vendors based in a variety of locations

About us

CMS is an international organisation with market leading businesses throughout Central and Eastern Europe and beyond. We’re also founding members of the CMS organisation of major independent European law firms, which brings ten leading European law firms together under one banner. Together, they have 60 offices across 29 countries in Europe, the Middle East, Asia and South America. Each CMS firm is well established in its own jurisdiction and well versed in multi-jurisdictional projects.

We work hard to be a truly client-focused law firm. That means not just understanding the unique challenges of every market sector, but also providing a service that’s tailored to the needs of each client. Our partners are hands-on and work hard to get closer to clients with everything from joint training initiatives and advice surgeries to visits and social events. What’s more, our teams have the ideal balance of personality and industry expertise to suit the varied needs of our clients.

We’re considered more accessible than many of our competitors. Our clients tell us they like working with us and that we’re seen as the human face of the law. Independent surveys also reveal that our own people think we’re down to earth and that our partners are very approachable.

Working here, you can expect an open, welcoming atmosphere, as well as supportive colleagues who share their expertise. You’ll have the chance not just to progress quickly, but also to make lifelong friends in the process.

Equal opportunities

We welcome and promote diversity among our staff and we are committed to a policy of equal opportunity in all aspects of employment practice.

If you are interested please apply online or contact Phoebe Napier, Recruitment Officer, for more information.

Please click here to apply: http://www.professionalsinlaw.com/job/12685/application-specialist-analyst-business/