Application Support Analyst, Bristol – Bond Dickinson
We have a new role for an Application Support Analyst to join our Bristol Office and to work as part of our wider national IT team. This role will provide third line support to multiple systems and integrations within the Applications and Development Team.
Working closely with our lead Application Integration Specialist you will be required to provide system and user centric support for key applications that include the Aderant Practice Management System (PMS) and associated integrations. Utilising Microsoft Config Manager (SCCM), the role includes supporting the packaging and deployment tasks for the legal desktop.
Bond Dickinson LLP is a national law firm employing more than 1300 people across 8 offices. We offer our clients the complete range of practice areas you might expect from such a large firm. We are an ambitious firm and promote an environment where you are encouraged to flourish. With ambitious plans for growth and development, our IT systems are integral to our future. Bond Dickinson LLP prides itself on being at the forefront of technological advancements within the legal profession. To continue in this vein our team of dedicated IT professionals have a key role to play in the future of the business, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees.
Strong legal application experience is therefore required for this role, as is a ‘can do’ attitude towards problem solving and the desire to learn and succeed. This talented team is made up of specialist experts at the top of their field driving our technology forward. Collectively they work on delivering front line IT services and training, the networking foundations and systems that the firm relies on and a range of custom/ bespoke solutions to support our clients and their requirements.
As well as providing third line support you will work as part of the team to;
Provide knowledge in the support and development of Aderant CMSNet Expert (PMS) and associated systems.
Provide Microsoft SQL server (T-SQL) skills in the support of applications and integrations.
Good all round problem solving skills spanning workstations and servers.
Develop, implement, maintain and support firm wide and geographically diverse systems.
Support and develop an in depth knowledge of systems architecture, configurations and setup.
Maintain a pro-active and collaborative relationship with third party suppliers in support of core systems.
Be pro-active in the development and delivery of a common operating environment to the firm.
Monitor systems and conduct trend analysis.
Support the Service Desk and other business areas to resolve escalated issues.
Develop future enhancements and functions to support the growing demands of the business.
Document procedures and standards.
Work closely with the firms user base, Business Analysts and Project Managers in the support of project delivery.
The successful applicant will benefit from mentoring and knowledge sharing within the team and should naturally embrace new technologies, ideas and our business requirements. We need someone who is flexible, with a forward thinking approach, the ability to work to tight deadlines and the drive and desire to make a clear difference within our firm.
Please click here to apply: http://www.professionalsinlaw.com/job/6839/application-support-analyst/