Applications Support Analyst / Fareham

Established in 1994, Tikit applications (own software products, products from partners and product / services from the BT Portfolio) are now used in 94 of the top 100 UK law firms, 600 UK mid-market law firms and many of their North American and European counterparts.

The Applications Support Analyst will be providing a high level of technical assistance to clients, with excellent customer care and a high level of professionalism on the Tikit products. In addition the Analyst will be responsible for supporting the developed integration of third party products that the Tikit products integrate with.

Key Responsibilities:
•Logging all support calls in the Support Database system
•Responding to assigned logged calls
•Provide regular updates to clients on their active call logs, any required updates to be responded to within the ISO standards and targets
•Supporting products across a number of different Microsoft operating systems / platforms, including Terminal Services and Citrix.

Required Experience and Qualifications:
We are looking at both experienced and non-experienced candidates.
Either
•Experience in software application support, at a minimum 2nd line experience
•Excellent analytical and troubleshooting experience with desktop software
•Knowledge of MSSQL and writing / reading T-SQL
•Good telephone manner with excellent communication and interpersonal skills
•Clear, concise and accurate oral and written skills
•Ability to work on own initiative and seek assistance / escalate when appropriate
Or
•Little or no experience in a customer support role ( Graduate or someone looking for a change in role)
•Good troubleshooting skills
•A degree or equivalent higher education qualification in the computing field
•Knowledge of MSSQL and writing / reading T-SQL
•Good telephone manner with excellent communication and interpersonal skills
•Clear, concise and accurate oral and written skills
•Ability to work on own initiative and seek assistance / escalate when appropriate

The role will be based at Tikit’s Fareham office.

To apply please forward your current CV and covering letter outlining your suitability for the role to helen.mcconnon@bt.com

(Please no agencies)