Ascertus Limited, a provider of information and document lifecycle management solutions to professional services organisations and corporate legal departments, has grown its new customer base by 15%; organically increased business with existing customers by 25%;, opened a new sales office in Bournemouth; increased the size of its sales, support services and technical teams; and entered into new partnership agreements with technology suppliers – all in the first half of 2016.
The new customers acquired include law firms; and corporate departments such as legal, HR, compliance and finance within the engineering, retail, manufacturing, real estate and financial industry sectors. Additionally, a number of existing customers have signed up for ongoing support and upgrades to existing versions of their iManage Work software.
The common reasons cited by organisations for selecting Ascertus are the company’s extensive experience in devising and delivering tailored document management solutions (on-premises, hosted and hybrid models); an in-depth understanding of iManage Work alongside complementary solutions for end-to-end information management; and high quality support services.
“This is an exciting time for Ascertus and we are most certainly on an upward trajectory. Organisations of all sizes and across industry sectors are recognising that document management is core to many of their larger business initiatives such as digital transformation, collaboration, storage and cloud technology adoption,” explained Jon Wainwright, Sales and Marketing Director of Ascertus Limited. “Also, organisations are comparing the various document management system options available on the market to find that the existing functionality of iManage Work is extremely well-suited to their needs today, but that the new products and modules on the horizon will prove valuable to their business in the future – especially in the cloud and mobility areas.”
With many technology suppliers diversifying, Ascertus’ steadfast focus on the iManage Work product set is delivering success. The company has reached a critical mass, making Ascertus a reliable and viable alternative for iManage customers considering another support or services partner.
Steve Dalgleish, Applications Manager at Shepherd and Wedderburn LLP, commented, “Migrating from NetDocuments to iManage Work and centralising the solution’s support with Ascertus was a timely and astute decision. We not only have a reliable system that meets all the industry standard SLA requirements (downtime is very damaging to our business), the solution itself is flexible and is keeping pace with new business and technological requirements. It is vital that our investment delivers an optimal ROI for the long term.”
To support the growing customer-base, Ascertus has brought on board experienced technical sales professionals and support staff to maintain the quality of its renowned after-sales maintenance and customer services in the UK and internationally.
The company has also broadened its product offering by formally partnering with digital signatures software provider, DocuSign; template management solutions provider, Iphelion; and e-billing and legal spend management software provider, BusyLamp. These relationships will enable Ascertus to deliver the most comprehensive document management functionality to customers.