BigHand just announced that award-winning New Zealand law firm Lane Neave has upgraded its analogue tape dictation system to BigHand as a result of the firm relocating staff to multiple office locations in New Zealand, after damage sustained to their head office during the 2011 Christchurch earthquakes. Investment in BigHand’s voice productivity technology was part of a strategic effort to reach a level of business continuity and disaster recovery planning previously unattainable, to ensure a better service to clients even in the circumstance of disaster.
BigHand’s Voice Productivity technology has enabled seamless work sharing amongst administration staff spread across multiple locations, and lawyers to dictate on the go with BigHand’s smartphone app. The centralised management of dictations has improved the visibility of workloads, allowed for better staff utilisation and eliminated administration their antiquated analogue system generated, allowing Lane Neave’s lawyers and administration staff to concentrate on other business critical tasks.
Michael Quested, ICT Manager at Lane Neave, said “BigHand has enabled our fee earners to submit dictations remotely and instantly into the workflow in just one click. The ease of use and transparency of work in progress has received positive feedback from all users. Secretaries can easily and quickly prioritise their transcription workload as the length, subject and priority of dictations are clearly visible. This increased transparency of work in BigHand allows us to better manage workloads resulting in a quicker turnaround times, and increase the level of service we provide to our clients, even in difficult times.”
He added “We chose BigHand as they are the market leaders in voice productivity and because the technology is constantly moving forward and improving. BigHand’s training and expertise made all the difference in how we managed the change within the firm. The pre-planning and training from BigHand was excellent, and key to having such a smooth transition. Feedback from all the staff has been very positive.”
In less than 6 months, Lane Neave has seen the advantages of Bighand’s digital dictation solution, and believes it will continue to improve on timesaving and productivity gains. This solution has helped strengthen their disaster recovery strategy by enabling staff to get their job done from any location.