SOS Connect from Solicitors Own Software has been selected by Barker Gotelee Solicitors (who are based at Martlesham Heath near Ipswich) to help the firm capitalise on business growth coming out of the recession and improve business processes throughout all areas of the firm with a complete revamp of IT.

The selection of a new IT system was prompted by the withdrawal of support for the incumbent AIM system. From a list of eight possible contenders at the outset, the final evaluation was between SOS and IRIS. Barker Gotelee established a user panel made up of a cross section of staff to gain their feedback on the systems before putting the final two options to a vote.

According to Barker Gotelee a few things stood out in favour of SOS especially in terms of the user-facing side of the system which the firm found to be very approachable and intuitive to use. Excellent service was a very important issue too and it was significant that a senior manager had experienced high quality from SOS in the past. Glen Murray, practice manager said: “SOS was also very helpful during the sales negotiation and we felt we were getting straight answers and a fair price.”

The system is planned for implementation at the start of the next financial year and will be rolled out to 48 users, including 6 partners and 13 fee earners.