Battens, which as offices across Somerset and Dorset, is to swap out its legacy LexisNexis Axxia Arista practice management and SolCase case management software in favour of Pilgrim LawSoft, which will provide a single, integrated solution across accounts and time capture, workflow, document management and customer relationship management.

Keith Fullman, Battens’ Director of Finance, said “Battens has a strong pedigree when it comes to the use of technology supporting the business, and LawSoft meets all our needs. We particularly liked the user-friendly operation and the highly configurable case management system. Additionally, as a UK based independent supplier with a clear commitment to future development, Pilgrim is a strong fit with our business and offers the likelihood of a partnership which will enable Battens to grow and develop strongly over many years to come.”

Peter Livingstone, Director of Battens’ Commercial Team, added “As a practice, we looked at a number of solutions and had the benefit of both internal and external expertise in assessing the various possibilities open to us. We found – in a decision which was confirmed by all the research we carried out – that Pilgrim represented by far the best fit with our firm and its requirements. We liked their approach, their people, their commitment to continuous development and of course their software”

Comment: Readers may recall that during the last decade, a previous management team at Battens tried to develop its own accounts and practice management system based upon Microsoft Dynamics/Great Plains accounts. This was subsequently – but only briefly – offered commercially by the systems house Intervolve under the Exemplar brand name. Following a management change, Battens halted the implementation of the Dynamics product and went back to running Axxia.