BigHand today announced that it has been selected by Top-Australian law firm Corrs Chambers Westgarth to replace its previous in-house dictation system firm-wide. The BigHand system will incorporate voice workflow, server-based Speech Recognition, and secure smartphone dictation functionality as well as integration with the firms existing Open Text eDOCS document management system. Corrs Chambers Westgarth selected the BigHand solution to make it easier and more efficient for its staff to meet and exceed the requirements of its growing global client base, primarily through increased mobility and expedited document turnaround times.
Jon Kenton, COO, Corrs Chambers Westgarth said: “In the global and varied landscape that Corrs operates, clients do not have standard working hours and practices. Managing this requires robust, sophisticated and flexible technologies. Addressing our approach to voice productivity is part of our strategy to enable a more responsive, mobile, and collaborative workforce and BigHand offers a comprehensive suite of features and functionalities to help us achieve this. It allows us to communicate quicker internally and provide advice back to our clients faster than ever before – this is the value our clients are looking for; this is what we strive to deliver; and this is why the client base continues to grow.
“It’s about continually reviewing our internal processes; understanding how we can work smarter with the tools and resources we have already invested in to deliver high value to clients as efficiently as possible. The BigHand smartphone functionality and Speech Recognition reflects this perfectly as we can now create documents and tasks using our voice from our smartphone; in the office, at home or abroad. This can be instantly sent into the workflow for immediate action from support staff anywhere in the world. This extra mobility is a fundamental part of increasing staff utilisation and productivity.
“After a 12 months analysis of different vendors,” said Kenton, “we felt confident BigHand would deliver on the same standards as we deliver to our clients. We were impressed with their proven track record and first-class worldwide presence. The relationships we have with our internal suppliers have to be as long lasting and committed as the relationship we build with our clients, and we look forward to a continuing and successful partnership together.”