BigHand today announced that law firm Crane & Staples has replaced outdated tape equipment with leading digital dictation workflow technology BigHand 4 and server-based Dragon NaturallySpeaking speech recognition software to improve productivity. Following a review of working practices, the firm now encourages all fee earners to send internal documentation to speech recognition for automated transcription freeing secretarial staff to focus their skills on client facing work and improving document turnaround times.

Alistair Williams, Office Manager at Crane & Staples said “The ROI associated with digital dictation software is well documented but it is the productivity benefits of digital dictation integrated with server-based speech recognition software that prompted our upgrade from tape equipment. Prior to implementing BigHand we looked at three providers and felt that BigHand 4 offered the most advanced technology, particularly with its sophisticated speech recognition integration and legal specific productivity features.

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BigHand Advanced Workflow enables our fee earners to record and instantly send dictations to their assistant or support team, and the transcription process is further enhanced by our use of Dragon speech recognition software. The transition from tape equipment has enabled us to redefine our working practices to maximise productivity and fee earners are now encouraged to send internal documentation to speech recognition for automated transcription so we can make the most of our secretarial knowledge and skills for client facing work. Next month we will also begin deployment of BigHand’s apps for BlackBerry and iPhone to enable efficient mobile working including review of automatically recognised text by fee earners on the move.”