Independent UK practice management software specialist Norwel has announced details of one of a trio of recent client wins. Blaser Mills is a full service law firm with seven offices ranged across the Chilterns, North West London and the Surrey borders. Having outgrown its existing IRIS Legal/AIM Evolution PMS and keen to find a more client-centric IT partner with whom they could collaborate more effectively over the long-term, Blaser Mills chose Norwel to roll-out its Prescient + solution to over 120 users.

The project lead and managing partner for the firm, Jonathan Lilley, was impressed with both the calibre of system and the people behind it. “We were looking for that right mix of a system that delivered a wider, more user-friendly and up-to-date range of functions, backed up by flexible, responsive and personal support.

“Although the system sold itself during the various ‘sales’ demonstrations as fulfilling the required functions, it was really the Norwel team that made the difference. Norwel do fully understand the legal services market because of their presence in it for so long. In particular, they clearly understand very well the many demands facing a practice such as ours, and although we are still very much in the early stages of this implementation we feel valued as a client and properly supported in the project.

“Norwel has demonstrated a clear commitment to building a long-term relationship with Blaser Mills. It will play a pivotal role for us as we continue to respond to the many challenges facing a practice such as ours today and in which IT plays such a critical role.”

Norwel managing director Alan Richardson believes that Norwel offers a welcome degree of continuity and certainty in a market that has experienced disruptive consolidation over the past five years. “One of the recurring themes from all our new signings is that they trust us to continue to do the things that we have done over the past three decades – listen, respond, support, develop, innovate, share. As a boutique legal solutions provider, we have maintained complete control over our technical output and our operational style, and firms are increasingly keen to tap into this assured approach and clear direction.”