Carillion Advice Services (CAS), part of FTSE 250 company Carillion, has implemented an Eclipse Proclaim case management system to help run its new Legal Aid Agency business.
As a group, Carillion employs 40,000 people and generates global revenues of over £4billion. Majoring in construction and investment activities, Carillion has expanded its portfolio to offer legal and advice services via CAS. CAS recently won a 5-year contract with the Legal Aid Agency to provide legally aided telephone advice (having last year taken over the contract holder, Eaga). Managed by Carillion Legal, the contract is being run by CAS which is now the country’s largest advice provider of its type.
Following an extensive selection process, Carillion chose Eclipse’s Proclaim system to manage all core CAS advice and matter progression work. Proclaim provides a complete, centralised desktop solution for all CAS fee earners and advisors, managing the full lifecycle of each file, from inception to conclusion.
Helen Ord, who heads CAS, commented “Of key importance for us was a solution that provides a slick and user-friendly environment for our advisors, whilst also providing the best possible experience for the people we help. Proclaim fits the bill on both accounts, and in it we have found the perfect framework in which to deliver our service promise.”