The Role
At this exciting time of change, our client is currently looking to recruit a Case Management Developer to work with the Development & Training Manager to assist in the training of users in the use of the new systems including the I.T. support team and end users.

Reporting into the Development & Training Manager you will be responsible for the following:
• To enhance productivity by customising and providing support for a case management workflow system including
o Workflows
o Screens
o Document production
o Data collection
o KPI definition and monitoring
• To create and maintain user documentation including release notes, user guides, best practice guidelines and online help
• To test all configuration changes and updates prior to release to users

Principle Duties & Responsibilities
System Enhancements & Release:

Enhancements
• Enhance the product workflows, documents and data collection screens via a cycle of requirements gathering, configuration, testing, user training and rollout
• Ensure that prior to implementation all document changes are approved by the Risk Compliance Manager
• Liaise with Development & Training Manager & other key managers to ensure that the system is delivering required functionality
Release
• Test and implement any vendor led upgrades and patches
• Arrange the user acceptance testing (UAT) prior to any significant update and manage any issues that are found to resolution
• Assist the IT Trainer with the preparation of notes, user guides and manuals for end users
• Test the update to ensure the move between development and live systems is successful highlighting any areas of concern
• Assist in ensuring all parties are kept informed of the upgrade and understand their role in it
• Following the upgrade monitor bugs reports and highlight any major issues at the earliest opportunity
Core Support & System Maintenance:
• Support for all case management related issues
• Regularly reviewing outstanding case management related issues in the Helpdesk system to ensure their resolution
• Maintain the application to ensure the correct versions of precedents, templates, documents and updates are available to the users
• Create and maintain system documentation and procedures to enable the seamless operation and support of computer systems
• Document and understand all known issues / reoccurring requests for help to ensure long-term resolution
• Escalate any items which have not been dealt with satisfactorily or in accordance with departmental procedures.

Key Skills & Attributes:

Key Attributes & Technical skills
• Good written and oral communication skills
• Attention to detail is essential
• A client facing and professional approach to their work
• Highly self-motivated and directed
• Logical approach to working though different scenario based workflows
Technical Skills
• Excellent keyboard / data entry skills
• Excellent task management skills
• Excellent Microsoft Word skills (including Macro’s & merge fields)
• Good data presentation / interpretation and analytical skills
• Good knowledge of database structures
• Good knowledge of screen designers (such as Microsoft Access)

The Company
Our client is one of the leading law firms based in the East of England, with clients across the UK and Europe. They are a an exciting company who are driven by continuous improvement and change in all that they do and they are now looking to expand their IT teams to ensure this change is implemented effectively and efficiently. The IT teams give the business the ability to move from strength to strength and as such this will provide an exciting and challenging opportunity for the successful candidate. The company is innovative in its approach to the services it offers to clients providing an exciting and evolving arena for you to develop your career.

For more information please contact Vanessa Wood vanessa@hendronwood.co.uk or 01359 258561 or 07821 570302