Case Study: the journey from start-up to ABS
Originally formed as Kayes Solicitors some 10 years ago, Pudsey Legal was launched following the grant of its ABS licence in November 2012. The organisation now numbers over 20 staff, having earned an enviable reputation for excellent customer service and a strong local focus.
With changes in legal legislation the firm saw an opportunity to expand into a broader range of consumer legal services, as well as enabling non-Solicitor managers to take an ownership stake. Traditionally a personal injury practice, Pudsey Legal has launched conveyancing, wills, probate, family law, and consumer dispute products across three offices in order to provide a truly one-stop solution for the local community. How could the firm retain its core customer promise of superior service and transparent pricing, while taking on a greater range and volume of work?
Having used a Proclaim Practice Management system from the outset, the extension of this solution was a natural step. Proclaim is exceptional in its suitability for multi-disciplinary ABS organisations, with ready-to-go casetypes across the full range of consumer service areas. Proclaim provides a fully-integrated legal services solution for all Pudsey Legal staff.
Proclaim’s dedicated workflows ensure that administrative chores – such as document production and scheduling activity reminders – are automated. A core centralised database across all work areas ensures consistency of approach and rapid searching facilities. The upshot is that the Pudsey Legal promise of excellent service is enabled – more time can be spent on customer care and less time on non-value adding administration.
Commenting on the project, Pudsey Legal director Nigel Beck said “Proclaim is fundamental to our success in focusing on customer need.”