Case study: Top 200 law firm Brethertons adopts katchr
Brethertons is a law firm trying to do things a little differently. “At Brethertons we like to think that we are a progressive forward-thinking law firm, who want to change the way people think about lawyers,” says CEO Shaun Jardine.
A Peppermint user since 2013, Brethertons approached katchr for help in delivering the comprehensive firm-wide management information portal they needed in order to support the implementation of their new operating processes and organisational structure. Sally Jones, chief operating officer and architect of the firm’s new ONEON™ management methodology, said:
“We needed to align our strategy and corporate goals with individual performance objectives. This meant providing our lawyers with the tools for the job, providing them with information that was visually engaging and easy to understand, empowering them to take action across a range of financial indicators and measures.”
Katchr have now implemented the first phase of the solution, providing financial performance dashboards for the firm’s 120 fee earners. Rollout began in October with initial feedback being extremely positive.
“It cuts through the masses of financial information available and highlights the key areas in an easy to use manner,” said Simon Craddock, equity partner and head of family law.
The katchr portal provides clear information, based on the underlying data from the Peppermint CX platform, and ensures all reporting is aligned with strategic goals and focusses on forward looking actions, rather than rear mirror review.
Now that phase 1 is complete, katchr will be working with Brethertons to deliver the remaining parts of the firm-wide reporting vision, in order to centralise management information across marketing, risk & compliance, and HR, as well as finance.
“The collaboration with katchr has been an excellent example of partnership. They have taken time to understand our business to deliver a final solution that is an integral part of our vision. We are poised to realise the benefits of the financial performance dashboard, enabling our lawyers to take action and manage their own performance. The next dashboard plans are already being scoped!” says Jones.