Time for another round-up of channel news, today featuring Tikit + Resilient Networks and Seal Software + IBM Emptoris
• Tikit, part of the BT Group has announced a strategic partnership with Resilient Networks, the people behind the smartnumbers services. The partnership sees Tikit and Resilient collaborate to offer the smartnumbers suite to ensure calls from clients are never missed, no matter where they are or whatever happens.
Tikit have worked with Resilient to provide the smartnumbers service to assure firms that calls from clients will always be delivered to the right lawyer or team, wherever they are, whenever they phone no matter what type of business disaster occurs. “We have a strong heritage in helping the legal and professional services sector improve their client experience” said Lloyd Ellison, Head of BT Sales,Tikit. “While online service channels are increasingly popular, law and professional services firms are still largely dependent on voice communication as it enables them to quickly solve complex problems with clients. smartnumbers provides customers a reliable and flexible service for clients to control where calls are delivered.”
James Foley, VP of Sales, Resilient Networks added, “We have listened closely to the needs of legal and professional services firms to understand the importance they place on their clients calls and we believe that smartnumbers is an ideal response to the unique characteristics of this sector. Our smartnumbers services have already been adopted across the financial services sector by all the retail and investment banks. Combining the insight and innovation from these sectors and Tikit’s broad base of experience within the legal and professional services makes it an ideal partnership”.
• Seal Software, a provider of contracts discovery and analystics platforms to help corporations improve their contract management processes, has formed a strategic alliance with IBM Emptoris Contract Management. The deal will see IBM incorporate Seal Contract Discovery into to its system to provide automated legacy contract and agreement discovery. www.seal-software.com