Chester-based Hillyer McKeown Solicitors has signed what is described as a six-figure deal for SOS Connect from Solicitors Own Software as part of its drive to harness technology to deliver an enhanced service to clients. The Chester-based firm is replacing its incumbent legal software solution* with SOS Connect, for integrated CRM, marketing, practice and case management

Hillyer McKeown is a full service law firm with a large private client practice but with a client base comprising mainly owner-managed businesses and SMEs. With other offices in The Wirral and North Wales, the firm has 120 people. The contract will also see SOS Connect implemented throughout the firm’s wholly-owned personal injury firm, Mercury Legal.

“Legal services are changing dramatically and as a firm we can’t afford to stand still,” says Steve Harvey, partner and head of commercial. “Against this background we recognise that IT has a key role to play in making us more efficient and effective in what we do – streamlining all our processes and making us more responsive to clients’ needs. We must constantly strive to differentiate ourselves by providing a superior client service, and investing in SOS Connect is one of the key ways in which we can do that.

“However this is not just a technical exercise. Embracing the new system will be a challenge – it is about hearts and minds, and finding ways to ensure that we live up to our Customer Charter. The CRM capabilities of SOS Connect will provide us with a more integrated approach to delivery and marketing.”

* According to Insider records, the firm’s legacy system is Civica Galaxy.