We asked a handful of leading CIOs and IT directors what their top strategic priorities are for 2020. Here is what they have to say in a nutshell.
Charlotte Baldwin, chief digital and technology officer, Freshfields Bruckhaus Deringer
Regarding priorities, we have a really busy year coming up as we continue to invest in and drive forward our digital transformation, the following areas are definitely key for us:
- Commercialisation / launch of digital products and embedding product ownership and the product delivery lifecycle (PDLC) across the firm;
- Continue the relentless focus on elevating the people experience across the firm with the next phase of UX;
- 360-degree view of clients and digitalising the client experience, bringing together data, insights AI and the latest technology.
Andrew Brammer, IT and shared services director, Allen & Overy
We have three focus areas for 2020:
- Completing the global rollout of iManage 10 / RAVN search;
- Continuing to leverage legal tech to help our clients solve their business challenges;
- Maintaining our focus on information security.
Rick Howell, CIO, Perkins Coie
Our top strategic priorities for 2020 are:
- Grow revenue through the continued development of technology platforms and teams that support and enable portfolios of legal work with clients;
- Rationalize our technology around practice centric workflows that improve efficiency and predictability in legal work by completing some practice management platforms we have been working with our attorney teams to define in 2019;
- Simplify how we connect to legal and operational services and talent with a new experience and enterprise search initiative.
Andrew Powell, CIO, Macfarlanes
Our top three focus areas for the next year are:
- Information Security – never-ending updating of infosec strategy and implementation of controls, processes, training… and occasionally, technology;
- Cloud Adoption – the inevitable outcome of tactical planning around key services offered by the IT Team, how they are developed and maintained, and where the data should reside to best serve the firm and its clients;
- PMS – evaluation of the market, scoping the programme of work, and selection of new practice management system.
Tony McKenna, Director of Information Technology, Gowling WLG
For us the three main priorities for the coming 18 months are:
- The move to elastic technologies to support the firm in the dynamic legal market we operate in;
- Continually improving the skills within our technology team to ensure we are best placed to work with our colleagues creating solutions/services to solve our clients’ problems;
- Continually improve the firm’s information security posture.
This article first appeared in the January Orange Rag
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