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Clifford Chance rolls out Recommind

Recommind has just announced that Clifford Chance has deployed Recommind’s MindServer Search to enable lawyers to work more efficiently by providing them with instant access to the information they need.  The solution has been successfully deployed to 23 offices, including the London, Paris, Amsterdam, Americas and Asia offices, and will now be rolled out across all remaining Clifford Chance offices, covering 29 offices in 20 countries.  The search solution enables more than 6,000 employees to efficiently and effectively search all of the firm’s global knowledge systems to locate relevant documents, subject matter experts or previous client engagements that relate to their research topic.

Clifford Chance selected Recommind’s MindServer Search following a competitive tender and proof of concept.  The solution was then piloted in Amsterdam and during this period more than 75% of potential users accessed the solution, with 97% agreeing that it offered significant improvements over the firm’s previous search systems.  As additional offices have come online, user adoption has been equally high confirming the need for a comprehensive search infrastructure.   

The solution, named ‘CC Search’, is accessed from the organisation-wide intranet.  When performing a search, results are first targeted to the lawyer’s location, but can easily be expanded to also include information from the rest of the firm that is appropriate to the individual’s role, specialisation, client and sector focus.  Using ‘CC Search’, lawyers at Clifford Chance can quickly access information stored both on the global intranet and knowledge collection, client transaction bibles, publications and transactions databases.  In addition, with Recommind’s unique Matters & Expertise module, staff are able to identify colleagues with expertise in or knowledge of a specific query within a matter of seconds, unhindered by geographical or practice boundaries or time zones – crucial given the firm’s global reach and the scope of its work.

“Recommind brings a strong focus on and understanding of the legal sector,” said Paul Greenwood, global CIO at Clifford Chance.  “MindServer Search provides our lawyers with powerful new capabilities and this underpins a key part of our knowledge strategy – our lawyers can now access much of the knowledge they need from one single search box, rather than having to search in multiple different databases.  By simplifying the process in this way and integrating all our knowledge systems, our lawyers can find the right information at the right time.”