Co-op becomes the first to deliver "Tesco Law"
Co-operative Legal Services (CLS) – the first organisation to announce its intentions for Clementi era of legal services (otherwise known as Tesco Law) has selected Eclipse Legal Systems as its core case management software provider.
CLS will provide a full suite of services, with accident management support, including a legal advice line, initially being offered to Co-operative Group members and customers. Stand-alone legal expenses insurance, conveyancing, will writing and probate services will then be added to the product line-up and made available to the entire consumer market, with the organisation eventually having a headcount of around 150 staff.
Commenting of the selection of Eclipse, Andrew Ridland (Senior Project Manager for CLS) said: “In entering this market, it was vital for us to select the correct software solution. Our requirements were primarily based upon functionality, scalability, ease of use and speed of implementation. It was vital to implement a system quickly to allow Co-op Legal Services to hit the ground running and begin processing cases immediately.
“We've not had the option of spending months customising a solution to our requirements but Eclipse's system matched most of our needs and where some customisation was required it took only a matter of weeks. Eclipse’s track record of fast implementations and its consistent rating as the leader for customer satisfaction in its sector made the firm a natural choice for us.”
The Eclipse Proclaim software will be used across the whole CLS product portfolio, maintaining client data and providing in-depth workflows to enable fast case progression with maximum levels of resilience and accuracy. CLS also intends to make full use of the Proclaim toolkit which will enable in-house administrators to manage and enhance workflow steps on the fly to tailor and streamline services as and when client demand dictates. Functionalities such as SMS text messaging and online case tracking will also be available.
CLS will initially be using Eclipse Proclaim RTA (road traffic) and PI (personal injury) case management applications and, subsequently, conveyancing and probate systems.
The Orange Rag's sources suggest the selection process came down to a two horse race between Eclipse and Visualfiles.