Legal IT Jobs

CRM Product Manager – Peppermint Technology

We are looking for a highly skilled, experience, and dynamic expert in the use of CRM and business development tools within UK legal services providers to ensure that the Peppermint business development and CRM product offerings are the best in market, and the best they could possibly be.

The successful candidate will ensure that our CRM and business development tools provide real business benefit to our customers and help them to grow their businesses and manage their business relationships effectively, as well as being an evangelist for the Peppermint products. They will also ensure that these solutions are simple and intuitive to use for all consumers of this technology, from business development professionals to relationship owners.

It will involve working with customers and prospective customers to ensure that our current and future solutions are industry-leading and best-in-breed.

Prior experience of CRM, business development, and relationship management tools within a law firm and how to use them effectively to grow a legal services provider’s business will be required, as well as an innate aptitude for technology and software solutions, and what makes these solutions a pleasure to use.

Personally you will be a disciplined thinker and capable of working in a high-output environment. You will have outstanding organisational, communication, and presentation skills with a keen eye on the detail, but also able to see the big picture. You will need to be very pro-active, adaptable, and results driven, as well as a team player who can work under pressure, use your own initiative and motivation to meet deadlines.

Responsibilities and Duties

• Owning the CRM, business development, and relationship management solutions produced by Peppermint
• Defining a rolling roadmap for the CRM, business development, and relationship management solutions produced by Peppermint
• Help guide the business with respect to best-practice delivery of the tools and technology, as well as business change, required to enable our customer to realise the business benefit of these solutions
• Help the development and test resources in Peppermint to produce these solutions by participating in design work and in-production show-and-tell exercises
• Aid in the production of such collateral as required by the business to sell, market, and deliver these solutions
• Liaise with internal and external customers to keep abreast with current and upcoming market requirements
• Ensure the business is fully informed on upcoming developments in the underlying Microsoft Dynamics CRM platform that will affect these solutions, and planning how we should take advantage of these investments by Microsoft in advance of their delivery
• Help to demonstrate these solutions to prospective and existing customers, both remotely and, where necessary, on-site, including performing the demonstrations where necessary and appropriate
• Production of specifications for these solutions for the development and test teams to work on

Key Relationships

• Head of Product Management
• Customers and prospects using and wanting to use Peppermint CRM, business development, and relationship management solutions
• Developers and testers
• Members of sales and account management
• Members of the customer implementation teams
• Other members of the Product Management team


• At least 5 years’ experience of CRM, business development, and relationship management processes and tools
• Experience of delivering CRM, business development, and relationship management tools within a legal services provider environment
• Experience of working with customers to understand and deliver business change requirements to realise the benefits offered by technology solutions
• Experience of working in a software house environment considered advantageous but not essential
• Working understanding of the process and constraints associated with software development
• Understanding of the requirements to pass information between CRM systems and other information systems used by legal services providers


• Excellent communicator, both written and verbal
• Excellent written and spoken English
• Ability to build relationships with customers, both internal and external
• Ability to influence others
• Ability to communicate effectively with stakeholders at all business and, to a degree, technical levels
• Ability to produce clear and concise documentation of requirements for business and technical stakeholder consumption
• Lateral thinking and ability to apply knowledge and common sense to problem solving
• Team player
• Strong and proven interpersonal skills


• Obsession for a great customer experience
• Can-do attitude
• Strong work ethic
• Able to work alone or within a team
• Self-motivated
• Recognition and respect for individuals


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