CTS has launched a free COVID-19 response helpline manned by some its most senior tech consultants to support the legal sector in overcoming the obstacles presented by remote working over the next couple of months.

Delivered via an online live chat service and manned by senior technical consultants, CTS’ COVID-19 response helpline has been created to provide answers to practical remote working challenges, together with more in-depth strategic guidance for larger, more complex issues. CTS consultants are said to be on hand to deliver expert advice on a range of areas such as security considerations for an agile working model, remote access and connectivity challenges, infrastructure outage risk mitigation, and remediation guidance around regulatory and GDPR compliance concerns. Like all of the free initiatives out there it is good marketing for CTS but driven by a perceived need in the market.

“Over the past several weeks, CTS has recognised the impact that COVID-19 has had on the business continuity of the legal sector and the pressure this has placed on in-house IT departments. We have been dedicated to enabling agile working for law firms for the past 12 years and are fully committed to supporting the sector through this uncertain time. By offering a direct channel to our most senior technical consultants, we can provide fast responses to firms as they navigate through this period,” said Mohamed Bakeer, CTO of CTS.