Intapp is a leading supplier of enterprise software solutions to the legal and professional service sectors. Our unique platform solution is used by over 750 of the world’s largest PS organisations. As a SaaS-based service provider, we seek to provide a first-class customer experience. Central to this is our Customer Success team. This is a role for a Customer Success Manager ( CSM) to join our team working from our offices in London, supporting our EMEA customer base.

The work of Intapp’s Customer Success team is a crucial part of ensuring our client satisfaction. Understanding and maintaining excellent relationships with our customers underpins everything we do. We are looking to hire a Customer Success Director to work with a number of our key clients within the EMEA region.

The Customer Success Manager plays a key role in the success of Intapp’s large account customers. The CSM is involved in all aspects of the client lifecycle – post signature – fulfilling the charter for account management through the following activities:

Developing effective working relationships with key stakeholders
Having a clear understanding of customer business strategy including operational objectives
Conducting EBRs to build both-ways awareness of strategy and Intapp’s ability to support customer needs
Understanding customer disposition to Intapp and our solutions and providing visibility and feedback to all teams at Intapp
Ensure customer achieves ongoing success with Intapp solutions
Support customers in escalation situations by acting as coordinator and advocate
Collaborate with the sales organization to ensure customer needs are well understood
Skills and Knowledge

Strong experience in account management or equivalent roles – ideally in both sales and general customer relationship roles
Experience working in a SaaS/subscription-based software business managing renewals
Proven success at managing virtual, cross-functional teams to address customer needs
Proven ability to work with customers at stakeholder level
Experience in the enterprise software industry
Data-driven and analytical in approach
Ability to learn, understand and articulate the business use cases for Intapp solutions
Enjoyment building relationships and working with professional services firm customers

The company offers competitive salaries and benefits, ongoing training and excellent career development opportunities

About us

Intapp provides the first and only professional and financial services industry cloud to help firms shift to a modernization strategy and gain a growth edge in today’s competitive marketplace. Over 1,400 clients globally rely on us, including 96 of the Global 100 law firms, five of the top eight global accounting firms, and more than 650 private equity, investment banking and other capital markets firms. We offer intelligent solutions – purpose-built for partner-led firms – spanning the entire client lifecycle, from strategy through origination and execution. Intapp is backed by Temasek and Great Hill Partners. For more information, visit www.intapp.com

Contact Nigel.lawrence@intapp.com or call me on 0203 826 1062