Darbys claim productivity gains with Peppermint Portal
Oxford-based solicitors Darbys have engaged new legal technology entrant Peppermint to help them achieve fee earner productivity improvements using the Peppermint Portal. The Portal provides Darbys’ fee earners with an extended portfolio of business and performance reporting to complement their existing IRIS AIM Evolution practice management system. The Peppermint Portal improves the productivity of fee earners by delivering tailored services that can be accessed in the office or remotely through a browser. The Portal provides remote access to time recording and client information as well as extending the breadth and depth of available KPI (Key Performance Indicator) reports.
Simon McCrum, managing partner of Darbys, said “This is another example of Darbys leading the way in delivering innovative legal solutions. The Portal has enabled us to take control of our business and be far more proactive in managing our fee earners, prospects, clients and business partners. We have identified an immediate ROI and value from the Peppermint Portal. The whole experience of working with the Peppermint team has been easy and rewarding.”
The inbuilt Administrative Service have allowed Darbys to build and adapt the Portal specifically to their own requirements and manage the on-going service in house quickly and cost effectively. Paul Lowe, Operations Director at Darbys said “The Portal is very easy to use. This is the fastest time in which we have ever rolled out a new technology solution and our users are delighted with the result. We have taken full control of the service which allows us to constantly evolve and develop the user experience in line with our business goals.”
In addition to providing the tools to improve fee earner productivity the Portal also has a client facing facility that enables practices to manage the complete lifecycle of any relationship. Prospects can selfservice their own enquires online and complete a self-assessment process that allows the firm to prequalify potential clients; whilst clients and referrers enjoy the ability to access, track and update case information in real time from anywhere, anytime. To see a demonstration of the Portal visit www.pepperminttechnology.co.uk/video