It has taken us some time to establish what is going on – thanks to the usual evasive, porkie-pie wielding staff on the help desk – but there appears to be a major POP3 server failure at EasyNet, one of the UK's largest ISPs. The result is that email messages are taking on average 18 hours to reach us. Yes we did say 18 hours. So, if you need to contact the Insider asap, either phone on the landline or text to 07920583731.

• Latest report: normal service is now due to resume at round mid-day Wednesday. Haven't these companies heard of disaster recovery and business continuity services?