DiscoverReady, a leading information intelligence solution provider specializing in legal, compliance and governance, announced today that for the sixth consecutive year it has achieved the Orange-level Relativity Best in Service designation for exceptional customer service and platform reliability for its Relativity end users.
“DiscoverReady has been a Relativity partner since 2009, providing complete e-discovery services to firms and corporations,” says James Schellhase, CEO. “The Best in Service designation is a tribute to every member of the DiscoverReady team and their dedication to delivering excellent service to every client, on every case.”
DiscoverReady works closely with corporate legal teams and law firms to understand their information needs in the legal discovery process and designs enhancements to Relativity that support early case assessment, predictive coding/Technology Assisted Review (TAR) and other advanced analytics. It also creates customized tools that boost the efficiency, accuracy and consistency of document review, while reducing the information risks associated with review. DiscoverReady hosts Relativity from multiple secure data centers with primary hosting located in Las Vegas and Charlotte in the United States and Paris in Europe.
“We are enthusiastic supporters of the Relativity platform for e-discovery review,” says Phil Richards, CTO of DiscoverReady. “The open platform architecture has allowed us to extensively extend the out-of-the-box configuration with functionality to reduce the cost of document review, including advanced analytics capability, automated text redaction, native file and audio/video redaction, near duplicate image review, integrated outside counsel feedback and advanced data scanning that identifies PII, privileged material and other confidential and sensitive content.”
Relativity Best in Service partners demonstrate their expertise and experience hosting projects on the comprehensive platform through a voluntary audit. Relativity evaluates individual data centers in three areas: technical infrastructure, customer service and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations and core Relativity certifications.
Relativity has two designations for Best in Service partners’ data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process, and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.
“DiscoverReady has attained a noteworthy level of service to clients through innovations in both technology and consulting,” said George Orr, vice president of customer success and support at Relativity. “We are pleased to recognize their success with this Best in Service distinction.”
To learn more about DiscoverReady’s Best in Service offerings, visit www.DiscoverReady.com.