Engagement Manager London Highly competitive salary

The Intapp Engagement Manager is responsible for managing complex enterprise software implementations including: customer communications, internal resource management, scheduling, documentation, and working with the Intapp support and engineering teams.

You will be the primary customer contact for the duration of the implementation and hold primary responsibility for project success and customer satisfaction.

We are looking for professionals who are skilled at account management and acting as a corporate ambassador, and who are able to provide effective communication with consistent results.

Responsibilities:

Managing a portfolio of Intapp projects
Maintain project quality and focus
Ensures projects are delivered on time and within budget using Intapp’s Project Management Methodology
Creating, executing and revising project work plans as appropriate to meet changing internal and external requirements
Act as the primary customer contact for managing day-to-day project activities
Submits clear and concise status reports to the satisfaction of the customer and all other interested parties
Manage ongoing project documentation such as schedules, issues lists, risk registers, meeting minutes, and ensure documents are complete, current, and archived
Communicates proactively to all Intapp concerned parties any existing or potential customer escalation
Track and report team hours and expenses on a daily basis in Salesforce
Analyse project profitability and success
Managing project scope and raising change orders as required
Scoping and creating statements of work for additional services or changes
Qualifications:

Bachelor’s Degree (Master’s or MBA preferred) or equivalent experience
5+ yrs experience in a technology-oriented company or functional role. Legal and/or Risk software experience a HUGE plus.
Account management, customer service, or project management experience required – we are looking for candidates who have a substantial amount of customer-facing experience ideally working in a vendor, preferably with a software vendor or web-based service provider
Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction
Excellent organisational and administrative skills; candidates must be detail-oriented
Results oriented, resourceful, comfortable working under tight deadlines with a demanding set of internal and external customers in a start-up environment
Self-starter with a demonstrated ability to multi-task
Excellent hands-on skills with common office automation products (Microsoft Word, Excel, PowerPoint, Project and Visio)
Intapp provides software products and services that enable law firms to thrive in an increasingly competitive marketplace by improving client service, increasing profitability, and reducing operational costs.

Intapp’s three practice groups (Time, Risk and Integration) focus on understanding existing pressures and emerging trends, and translate this knowledge into products and best practices. Intapp products allow firms to effectively align business operations with business strategy, and are recognized as the most advanced in their respective categories – time entry and recording, application integration, information security, new business intake, and law firm conflicts management.

With over 525 customers, including 89% of the 100 largest US law firms and a vibrant partner community, Intapp has been embraced and endorsed as an industry standard. Today, Intapp clients use our confidentiality management products to secure over 5 billion documents globally, our integration platform to process over 10 billion data transactions annually, and our time recording products to log and report on 50 million activities monthly. Founded in 2000, Intapp is headquartered in Palo Alto, California. http://www.intapp.com

For further details, please email nigel.lawrence@intapp.com or call me on 0203 826 1062