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Eversheds in £27 million outsourcing deal

Eversheds has outsourced its UK Service Desk, desk-side support and datacentre hosting and management to Computacenter Services under a £27 million contract. Bryan Hughes, UK managing partner for Eversheds LLP, said “We are a law firm, not a specialist IT provider and this, coupled with the fact that we had finite internal resources, meant that we could never be at the cutting-edge of legal technology. However, working with an external provider will give us access to far greater resource and cutting-edge technology, which will help transform our service offering and, we believe, give us a real differentiator in the legal marketplace.”

Under the agreement, Computacenter Services will manage and host the firm's datacentre environments and provide 24×7 IT support services to 4000 users across Europe and Asia. Malcolm Simms, IT Director for Eversheds, added “The partnership we have with Computacenter will allow us to accelerate the transformation and our service delivery improvement programme. The retained IT team will be free to focus on an extensive programme of innovation across the firm over the next five years that will help us deliver leading-edge business solutions that benefit our people and clients.”

As well as providing 24 x 365 IT management and support, Computacenter Services will also undertake a number of technology transformation projects as part of the agreement. These include consolidating the law firm's existing datacentres to two Computacenter Services facilities, deploying a virtualised infrastructure and rolling out new storage and archiving solutions. One of the key objectives for Eversheds, which has 32 offices across EMEA, is to provide staff with access to core systems from anywhere in the world and at any time. Thanks to Computacenter Services‚ extensive resources, it will be providing the law firm with a round-the-clock service desk, based on ITIL best practice and remote management techniques.

Neil Muller, Director of Computacenter Services‚ Managed Services Business Unit, commented: “By optimising Eversheds‚ infrastructure and IT management processes, we will be able to decrease the demand for support services which will help cut the firm‚s operational overheads. By drawing on the resources of our Shared Services Factory, we can ensure that clients maximise their investment in selective outsourcing by enabling continual improvement and innovation and the sharing of best practice and proven processes.”

Under the contract, 79 staff have transferred from Eversheds to Computacenter Services under TUPE regulations. Simms said: “We have been very impressed by Computacenter Services‚ expertise in dealing with the transfer of our staff, and are content that they will be able to provide our transferred people with far greater career development opportunities than we could in-house.”