Eversheds in Ireland is to upgrade 170 of its users to the latest version of BigHand’s digital dictation software, BigHand 5, as well as task delegation module, BigHand Now. The decision comes as the international law firm continues to streamline and improve its back office processes, specifically around the delegation of tasks such as meeting room bookings and photocopying requests.
Eversheds is Ireland’s only full service international law firm, with offices in Dublin and, as of last year Belfast. It discovered that its users were delegating tasks by recording the instructions as short digital dictations and entering these into the BigHand workflow, or using SharePoint or shared inboxes to move work around. This was impacting on the firm’s ability to report on work accurately.
BigHand Now is a tool that lets users digitalise their tasks and enter them into the BigHand workflow along with any supporting files, so that all work types can be accessed from one place and prioritised, organised, monitored and reported upon with ease.
BigHand 5 and BigHand Now were released in October 2015 and have already generated considerable interest in the UK legal market, with many in the early stages of implementation.
Nicholas Eustace, IT director at Eversheds has used BigHand’s technology for years. He said: “I have worked with many versions of BigHand and know that their software performs well and is completely reliable. I’m happy that we’re adopting BigHand 5 and BigHand Now at this early stage and am especially looking forward to seeing how BigHand Now helps the team delegate their tasks more quickly and easily.”
Ben Mills, managing director, UK Legal at BigHand said: “We developed these solutions to make it simpler for our clients to move work around. It’s great to see firms like Eversheds in Ireland adopting the technology early on as it’ll not only will it help save time and money, but will have really positive impact on the users.”
BigHand 5 and BigHand Now and are expected to be fully up and running by April 2016.