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Farleys in DDS swapout

Manchester-based Farleys Solicitors has selected Bighand to replace its incumbent digital dictation system. The firm has deployed the DDS to 120 users across 6 sites via Terminal Services. Many fee-earners are also using the Bighand Blackberry app for mobile working. Although the announcement does not give the details, the Insider 250 Chart reveals that Farleys’ legacy DDS was a Winscribe system.

Commenting on the reasons for the switch, the firm’s IT manager Steve Garbett said “We had been using our previous DDS for a number of years but the upgrade to the latest version didn’t go smoothly. We encountered numerous technical issues which were exacerbated by us having to communicate via a reseller rather than directly with the software developer. Our reseller didn’t have access to the code required to resolve the issues, they were totally dependent on the developers, who are  based on the other side of the world. This intermediary step created even greater delays and we found their lack of influence very frustrating.”

• The word on the grapevine is another Winscribe site – Farrer & Co – will shortly be announcing its defection to Bighand.